The Los Angeles County Department of Public Social Services is the second largest locally-operated social services agency in the nation. It provides services to 3.3 million low‑income residents, processes over 150,000 applications monthly and distributes more than $5.5 billion dollars annually in benefits.
Programs administered by DPSS include: health care coverage through the Medi-Cal Program; CalFresh Nutrition Assistance; CalWORKs financial, homeless, employment and supportive services assistance through welfare-to-work programs; In-Home Supportive Services to help the disabled and elderly to remain safely in their own homes; and financial, homeless and employment assistance for indigent adults through the General Relief program.
One of the department’s greatest recent successes followed the implementation of the Affordable Care Act (ACA), which made affordable health-care coverage available to millions of uninsured and under-insured individuals. As the nation watched, DPSS processed more than 1 million newly-eligible individuals into Medi-Cal under the ACA. In Los Angeles County, approximately 2.9 million individuals now receive Medi-Cal benefits through DPSS, including hundreds of thousands of parents and single adults who were previously deprived of a medical home and regular access to healthcare. DPSS partnered with other county departments and countless community partners to enable Los Angeles County to lead the state and nation in successfully implementing healthcare reform.
Another major achievement occurred on September 29, 2015, when DPSS successfully launched a new computer system pilot known as the LEADER Replacement System, or LRS. This system will fully replace the case management and benefits eligibility system used to track services and issue reports for the 3.5 million county residents who receive public assistance. When fully implemented, LRS will consolidate several proprietary systems currently used by DPSS and five systems being used by the county’s Department of Children and Family Services to manage its child safety programs. To date, LRS has more than 1,800 active users, manages nearly 530,000 cases and has issued more than $44 million in benefits.
To succeed in these massive efforts, DPSS has leveraged a full range of innovative technologies, including a state-of-the-art Customer Service Center, an online portal for program applications and participant information (“Your Benefits Now”) and an Electronic Document Management System, which has made paper files a thing of the past.
DPSS is fully committed to using leading-edge technology to enhance both its customers’ experience and employee efficiency. DPSS proudly embraces the County’s overall mission of “Enriching Lives through Effective and Caring Service.”