Internal Services Department (ISD) provides critical support services to county and local governments, county residents and the business community. This includes: operating the county’s primary data center and telecommunications infrastructure for data, telephone and radio systems; maintenance and operations of county buildings, parking lots and power plants; leadership of the county’s environmental sustainability programs; and oversight of the county’s contracting process and functioning, statutorily, as its purchasing agent.
In the past year, ISD streamlined the delivery of the county’s private information technology cloud solution, providing secure and affordable servers to support departmental business missions. ISD is also working to expand the county’s data network to accommodate increased bandwidth needs.
ISD completed a pilot to install 119 Electronic Vehicle Supply Equipment (EVSE) stations at 39 county locations to serve employee and public needs for plug-in vehicle charging, implemented the Countywide Contracts Management System and increased Local Small Business Enterprise registrations for participation in county solicitations by 84 percent through targeted outreach prior to transferring the Office of Small Business to the Department of Consumer and Business Affairs.
ISD, in partnership with the Treasurer and Tax Collector, launched the L.A. County residential Property Assessed Clean Energy (PACE) program, which allows homeowners to finance energy efficiency and water conservation retrofits and finance them through annual property assessments
Working with the Chief Executive Office, ISD also initiated a pilot concept of facility management at the Zev Yaroslavsky Family Support Center in Van Nuys. The new facility houses seven departments with more than 1,000 employees, with ISD providing building management, custodial, mail messenger, maintenance, parking and information technology services.
Programs now underway include the development of a countywide data center consolidation program into a common ISD-managed data center; acquisition of leased commercial data-center space to replace the Downey data center and facilitate consolidation; an assessment with the CEO of countywide facilities and numerous deferred maintenance projects; contract training and consultation to county departments, and continued deployments of EVSE stations and bike racks at county facilities.
ISD is proud to be an important part of the county team. We work hard to provide innovative and high-quality services to our fellow departments, local governments and the residents and businesses of Los Angeles County.