The Los Angeles County Child Support Services Department (CSSD) is the largest locally-run child support agency west of the Mississippi. We are committed to a family-centered approach, working to ensure that both parents provide financial, medical and emotional support for their children.
Nationally, child support lifts 1 million people out of poverty every year, making us one of the top three safety net programs, along with the Earned Income Tax Credit and the Supplemental Nutrition Assistance Program. Today, establishing or modifying a child support order has never been easier. You can simply visit the State of California Child Support website – childsup.ca.gov/resources – call our Customer Contact Center (866) 901-3212, or come into any of our six conveniently located offices throughout Los Angeles County.
Providing routinely exceptional customer service is our goal; CSSD conducts 120,000 interviews annually and responds to over 3,000 calls daily. Monthly, approximately 1,400 child support cases are heard in four courtrooms located at Central Civil West Superior Court.
Outstanding customer service also calls for a safe and inviting environment for our employees and the public. Our three newest offices—in the Antelope Valley, Pomona and Van Nuys—were designed with this in mind. All have open and inviting reception areas, interview spaces to allow for both privacy and spaciousness, along with children’s play areas. The benefits are clear: a welcoming venue for our customers, a foundation for building trust and an atmosphere that fosters collaboration. I look forward to continuing this customer-centered approach with our City of Commerce Headquarters’ public contact office redesign in early 2016.
Thank you for taking the time to learn a little about the Child Support Services Department.